Limited functionality of Support Tools

Incident Report for ionos.ca

Resolved

The issue has been resolved. Our apologies for the inconvenience caused.

Posted Sep 30, 2024 - 23:47 EDT

Update

We are still working on resolving this issue. More information will follow soon.

Posted Sep 30, 2024 - 15:51 EDT

Update

We are continuing to work on restoring these features (services).

Posted Sep 30, 2024 - 13:13 EDT

Update

Our technicians are currently working on resolving this issue.

Due to a technical problem, some customers are unable to download their invoices in the Control Panel.

Posted Sep 30, 2024 - 10:47 EDT

Identified

Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.

Posted Sep 30, 2024 - 09:20 EDT

This incident affected: Customer Service (Support Tool) and Contract Management (Billing Service).