tag:www.ionos-status.ca,2005:/historyionos.ca Status - Incident History2024-03-19T06:43:06-04:00ionos.catag:www.ionos-status.ca,2005:Incident/202999402024-03-19T06:30:57-04:002024-03-19T06:30:57-04:00Cloud Backup Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:25</var> EDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on our Cloud Backup product. During this period, you will not be able to login to the management console. Scheduled Backups will not experience any interruptions.</p>tag:www.ionos-status.ca,2005:Incident/202723682024-03-17T22:00:56-04:002024-03-17T22:00:56-04:00Maintenance on Database Systems<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:36</var> EDT</small><br><strong>Scheduled</strong> - Please be aware that we will be performing maintenance on our database systems.<br /><br />The following services and functions may be unavailable:<br /><br />- Purchased products maybe delayed during setup<br />- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out<br />- Some customers may be unable to view their invoice in the Control Panel<br /><br />Additionally, our Customer Service Team may not be able to answer all questions related to your account.<br /><br />All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.<br /><br />We apologize for any inconvenience this may cause.</p>tag:www.ionos-status.ca,2005:Incident/202139932024-03-18T09:46:27-04:002024-03-18T09:46:27-04:00Incident Report for Duplicate Billing Charges<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:46</var> EDT</small><br><strong>Update</strong> - The resolution process is still ongoing, addressing the remaining affected customers. We are working tirelessly to ensure that all accounts are corrected promptly. Once again, we are very sorry for any inconvenience caused.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:38</var> EDT</small><br><strong>Update</strong> - We have implemented a fix and are currently observing the effects. Our apologies for the inconvenience caused.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>05:36</var> EDT</small><br><strong>Update</strong> - We are still working on resolving the technical issue. Thank you for your patience.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Update</strong> - We are still working on resolving the technical issue. Rest assured that our system is actively addressing any instances of excessive or duplicate charges promptly. We apologize for the inconvenience caused and thank you for your patience.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:15</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and efforts are underway to implement a solution.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:26</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of double billing charges affecting some of our customers.</p>tag:www.ionos-status.ca,2005:Incident/200994172024-02-28T13:30:39-05:002024-02-28T13:30:39-05:00Incident Report for MyWebsite Now<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:30</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:40</var> EST</small><br><strong>Identified</strong> - Some customers may be experiencing issues accessing their websites.</p>tag:www.ionos-status.ca,2005:Incident/200441422024-02-21T22:52:01-05:002024-02-21T22:52:01-05:00Long waiting times for our Hotline<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:52</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:25</var> EST</small><br><strong>Identified</strong> - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.</p>tag:www.ionos-status.ca,2005:Incident/198696532024-01-30T15:55:14-05:002024-01-30T15:55:14-05:00Limited functionality of product web hosting<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved. Our apologies for the inconvenience caused.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:42</var> EST</small><br><strong>Identified</strong> - Sending email from shared hosting webspaces is currently limited</p>tag:www.ionos-status.ca,2005:Incident/198201402024-01-24T12:43:49-05:002024-01-24T12:43:49-05:00Limited functionality of Support Tools<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:43</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Identified</strong> - Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.</p>tag:www.ionos-status.ca,2005:Incident/197962202024-01-22T12:11:24-05:002024-01-22T12:11:24-05:00Limited functionality of product MyWebsite<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:11</var> EST</small><br><strong>Resolved</strong> - The systems are stable and all services are functioning normally again.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:55</var> EST</small><br><strong>Identified</strong> - Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor.<br />The online websites that have already been created will not be affected. We apologize for any inconvenience this may cause.</p>tag:www.ionos-status.ca,2005:Incident/197637092024-01-21T21:00:26-05:002024-01-21T21:00:26-05:00Maintenance on Database Systems<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>16:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>05:05</var> EST</small><br><strong>Scheduled</strong> - Please be aware that we will be performing maintenance on our database systems.<br /><br />The following services and functions may be unavailable:<br /><br />- Purchased products maybe delayed during setup<br />- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out<br />- Some customers may be unable to view their invoice in the Control Panel<br /><br />Additionally, our Customer Service Team may not be able to answer all questions related to your account.<br /><br />All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.<br /><br />We apologize for any inconvenience this may cause.</p>tag:www.ionos-status.ca,2005:Incident/197418892024-01-17T14:27:30-05:002024-01-17T14:27:30-05:00Limited functionality of product Click & Build<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:27</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:57</var> EST</small><br><strong>Identified</strong> - Access to certain areas of the Click & Build section in the Control Panel may be temporarily restricted.</p>tag:www.ionos-status.ca,2005:Incident/196897682024-01-14T06:00:23-05:002024-01-14T06:00:23-05:00SAP system maintenance<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>01:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>11:38</var> EST</small><br><strong>Scheduled</strong> - In order to assure that you can always safely use our services, we regularly perform system maintenance work. <br /><br />During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.<br /> <br />Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored. <br /><br />Thank you for your understanding.</p>tag:www.ionos-status.ca,2005:Incident/196684602024-01-10T11:22:17-05:002024-01-10T11:22:17-05:00Email address creation may not be possible<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:22</var> EST</small><br><strong>Resolved</strong> - The systems are stable and all services are functioning normally again.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:06</var> EST</small><br><strong>Identified</strong> - Some customers may be experiencing issues creating email address</p>tag:www.ionos-status.ca,2005:Incident/196663652024-01-10T06:04:25-05:002024-01-10T06:04:25-05:00Limited functionality of Support Tools<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>06:04</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>05:50</var> EST</small><br><strong>Identified</strong> - Due to a technical issue with our Support Tools, queries may be processed late and some of the actions you request from our agents may not be performed at that time.<br />Additionally, our Customer Service may not be able to answer all questions related to your account.</p>tag:www.ionos-status.ca,2005:Incident/194787012023-12-25T15:00:04-05:002023-12-25T15:00:04-05:00MyWebsite Maintenance<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>15:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>03:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>06:02</var> EST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our MyWebsite product. During this period, it will not be possible to use the MyWebsite product editor. The online websites created will not be affected. We apologize for any inconvenience this may cause.</p>tag:www.ionos-status.ca,2005:Incident/195046742023-12-22T03:22:34-05:002023-12-22T03:22:34-05:00Disruption in logging into the Control Panel<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>03:22</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>03:15</var> EST</small><br><strong>Update</strong> - We have eliminated the disruption for almost everyone affected.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>02:57</var> EST</small><br><strong>Identified</strong> - During this time, configurations in some areas of your control panel may be limited.</p>tag:www.ionos-status.ca,2005:Incident/194965222023-12-21T06:20:15-05:002023-12-21T06:20:15-05:00Limited functionality of Support Tools<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>06:20</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>05:31</var> EST</small><br><strong>Monitoring</strong> - We are monitoring the situation to ensure that the issue does not reoccur.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>04:41</var> EST</small><br><strong>Identified</strong> - Due to a technical issue with our Support Tools, queries may be processed late and some of the actions you request from our agents may not be performed at that time.<br />Additionally, our Customer Service may not be able to answer all questions related to your account.</p>tag:www.ionos-status.ca,2005:Incident/194965742023-12-21T06:04:56-05:002023-12-21T06:04:56-05:00Disruption in logging into the Control Panel<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>06:04</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>05:41</var> EST</small><br><strong>Monitoring</strong> - We are monitoring the situation to ensure that the issue does not reoccur.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>04:48</var> EST</small><br><strong>Identified</strong> - Some customers may be getting sporadic errors upon logging in to the Control Panel.</p>tag:www.ionos-status.ca,2005:Incident/194961062023-12-21T03:58:30-05:002023-12-21T03:58:30-05:00Disruption in logging into the Control Panel<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>03:58</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>03:39</var> EST</small><br><strong>Identified</strong> - Some customers may be getting sporadic errors upon logging in to the Control Panel.</p>tag:www.ionos-status.ca,2005:Incident/194960722023-12-21T03:54:40-05:002023-12-21T03:54:40-05:00Limited functionality of Support Tools<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>03:54</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>03:33</var> EST</small><br><strong>Identified</strong> - Due to a technical issue with our Support Tools, queries may be processed late and some of the actions you request from our agents may not be performed at that time.<br />Additionally, our Customer Service may not be able to answer all questions related to your account.</p>tag:www.ionos-status.ca,2005:Incident/193663692023-12-07T08:52:54-05:002023-12-07T08:52:54-05:00Disruption in logging into the Control Panel<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:52</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>07:21</var> EST</small><br><strong>Identified</strong> - Some customers may be getting sporadic errors upon logging in to the Control Panel.</p>tag:www.ionos-status.ca,2005:Incident/193663732023-12-07T08:52:39-05:002023-12-07T08:52:39-05:00Limited functionality of Support Tools<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:52</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>07:21</var> EST</small><br><strong>Identified</strong> - Due to a technical issue with our Support Tools, queries may be processed late and some of the actions you request from our agents may not be performed at that time.<br />Additionally, our Customer Service may not be able to answer all questions related to your account.</p>tag:www.ionos-status.ca,2005:Incident/193657332023-12-07T05:59:00-05:002023-12-07T05:59:00-05:00Disruption in logging into the Control Panel<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>05:59</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>05:43</var> EST</small><br><strong>Identified</strong> - Currently, some customers may not be able to log in to the Control Panel</p>tag:www.ionos-status.ca,2005:Incident/193656552023-12-07T05:54:59-05:002023-12-07T05:54:59-05:00Limited functionality of Support Tools<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>05:54</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>05:34</var> EST</small><br><strong>Identified</strong> - Due to a technical issue with our Support Tools, queries may be processed late and some of the actions you request from our agents may not be performed at that time.<br />Additionally, our Customer Service may not be able to answer all questions related to your account.</p>tag:www.ionos-status.ca,2005:Incident/193361082023-12-05T16:50:05-05:002023-12-05T16:50:05-05:00Limited functionality of Support Tools<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:50</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:05</var> EST</small><br><strong>Update</strong> - We are still working on resolving the technical issue.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Update</strong> - We have successfully minimized the disruption and are working to completely resolve it as soon as possible.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:50</var> EST</small><br><strong>Update</strong> - We have found the cause for the disruption and are working on resolving it.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:36</var> EST</small><br><strong>Identified</strong> - Due to a technical issue with our Support Tools, queries may be processed late and some of the actions you request from our agents may not be performed at that time.<br />Additionally, our Customer Service may not be able to answer all questions related to your account.</p>tag:www.ionos-status.ca,2005:Incident/192108482023-11-26T09:00:19-05:002023-11-26T09:00:19-05:00SAP system maintenance<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>10:03</var> EST</small><br><strong>Scheduled</strong> - In order to assure that you can always safely use our services, we regularly perform system maintenance work.<br /><br />During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.<br /><br />Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.<br /><br />Thank you for your understanding.</p>