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Operating system update for the Shared Hosting Linux platform.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 2026 - 01:00 EDT
Scheduled - From the 24th to the 28th August 2026, we will be updating the operating system of our Shared Hosting Linux servers. This will provide you with better resource utilization, higher system security, and the use of current protocols (TLS 1.3). If you use a website based on HTML/JavaScript/CSS or PHP (including CMS like WordPress, Joomla, Drupal), your website will continue to work without any changes. Custom scripts and applications in Python (update to 3.13), Ruby (update to 3.3), or Perl (update to 5.40.1) must be checked for compatibility beforehand. For further information about this update, please visit https://www.ionos.com/help/index.php?id=4795.
Aug 24, 2026 01:00 - Aug 28, 2026 14:00 EDT
Wordpress and Shared Hosting Maintenance Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2026 - 11:00 EDT
Scheduled - We will be performing maintenance on our Wordpress and Shared Hosting products. During this period, you may experience issues while using the product.

We apologize for any inconvenience this maintenance may cause you.
Aug 18, 2026 11:00 - Aug 25, 2026 16:00 EDT
IONOS Operational
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Online Storage & Backup Operational
Email Archiving Operational
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MyWebsite (ordered after 09/06/2017) Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
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Hosting Under Maintenance
Web Hosting Under Maintenance
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Wordpress Hosting Under Maintenance
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 24, 2026

Unresolved incident: Operating system update for the Shared Hosting Linux platform..

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Limited functionality of product Cloud VPS
Resolved - The issue has been resolved.
Aug 21, 12:24 EDT
Update - We are still working on resolving the technical issue.
Aug 21, 08:43 EDT
Identified - We have found the cause for the disruption and are working on resolving it.
Aug 21, 05:53 EDT
Investigating - Some customers may be experiencing issues accessing their Cloud Panel.
Aug 21, 05:07 EDT

Aug 20, 2026

Limited functionality of Support Tools
Resolved - The systems are stable and all services are functioning normally again.
Aug 20, 10:31 EDT
Investigating - Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
Aug 20, 07:13 EDT
Disruption in logging into the Control Panel
Resolved - The systems are stable and all services are functioning normally again.
Aug 20, 10:30 EDT
Update - Our technicians are currently working on resolving this issue.
Aug 20, 08:41 EDT
Update - We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
Aug 20, 08:01 EDT
Identified - Currently, some customers may not be able to log in to the Control Panel
Aug 20, 07:15 EDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Important: Wordpress security vulnerability
Resolved - The issue has been resolved.
Aug 18, 09:05 EDT
Update - We are continuing to monitor for any further issues.
Jul 27, 06:43 EDT
Update - We are continuing to monitor for any further issues.
Jul 21, 08:32 EDT
Monitoring - On July 17, the "wp2shell" security vulnerability became known in the popular CMS WordPress. This vulnerability potentially allows attackers to inject malicious code into affected web spaces.

WordPress versions 6.8 and newer are affected. The WordPress team has released new packages—versions 6.8.6, 6.9.5, 7.0.2, and 7.1 beta 2—in which the security vulnerability has been fixed.

Customers using Managed WordPress from IONOS do not need to take any action. We are applying the necessary patches automatically.
We strongly recommend that all users running a self-hosted WordPress on their web space update their installation to a current version.

Further information regarding the security vulnerability can be found at https://www.ionos.ca/help/index.php?id=28591
Jul 20, 13:27 EDT

Aug 17, 2026

Limited functionality of product Wordpress Hosting
Resolved - The issue has been resolved.
Aug 17, 08:19 EDT
Monitoring - We have eliminated the disruption for almost everyone affected. We are working on a quick solution and apologize for any inconvenience this may cause.
Aug 17, 07:43 EDT
Update - We apologize to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.
Aug 17, 03:33 EDT
Identified - Some customers may face issues while using their Wordpress Hosting.
Aug 17, 02:00 EDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Operating system update for Dedicated Managed Servers.
Completed - The scheduled maintenance has been completed
Aug 13, 10:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 10:00 EDT
Scheduled - The server update announced by email for July 20th 2026 is being postponed to ensure a smooth process. The new maintenance window is from August 4th - 14th 2026.

This will provide you with better resource utilization, higher system security, and the use of current protocols (TLS 1.3). If you use a website based on HTML/JavaScript/CSS or PHP (including CMS like WordPress, Joomla, Drupal), your website will continue to work without any changes. Custom scripts and applications in Python (update to 3.13), Ruby (update to 3.3), or Perl (update to 5.40.1) must be checked for compatibility beforehand. During the transition, there will be a brief interruption of availability lasting approximately 5 to 10 minutes. For further information about this update, please visit https://www.ionos.com/help/index.php?id=4795
Aug 4, 09:46 EDT

Aug 12, 2026

Support Hotline cannot be reached
Resolved - The issue has been resolved.
Aug 12, 19:38 EDT
Identified - We are experiencing technical issues within Ionos Phone Systems and may not reach our support line. Meanwhile, you can use +18166214910 as an alternative.

We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

You may also contact our support team via e-mail at support@ionos.com or via chat.
Aug 12, 18:28 EDT

Aug 11, 2026

Domains & SSL is inaccessible in the Control Panel
Resolved - The issue has been resolved.
Aug 11, 11:35 EDT
Investigating - Access to certain areas of the Domains & SSL section in the Control Panel may be temporarily restricted.
Aug 11, 10:55 EDT

Aug 10, 2026

No incidents reported.

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