Update - The resolution process is still ongoing, addressing the remaining affected customers. We are working tirelessly to ensure that all accounts are corrected promptly. Once again, we are very sorry for any inconvenience caused.
Mar 18, 2024 - 09:46 EDT
Update - We have implemented a fix and are currently observing the effects. Our apologies for the inconvenience caused.
Mar 15, 2024 - 07:38 EDT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Mar 13, 2024 - 05:36 EDT
Update - We are still working on resolving the technical issue. Rest assured that our system is actively addressing any instances of excessive or duplicate charges promptly. We apologize for the inconvenience caused and thank you for your patience.
Mar 11, 2024 - 11:16 EDT
Identified - The issue has been identified and efforts are underway to implement a solution.
Mar 11, 2024 - 09:15 EDT
Investigating - We are currently investigating reports of double billing charges affecting some of our customers.
Mar 11, 2024 - 07:26 EDT
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
Google Workspace Operational
OX App Suite Operational
Managed Nextcloud Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Wordpress Pro Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Degraded Performance
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Degraded Performance
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: Incident Report for Duplicate Billing Charges.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:30 EDT
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.

Mar 15, 15:36 EDT
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Mar 14, 2024

No incidents reported.

Mar 13, 2024
Mar 12, 2024

No incidents reported.

Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.