Incident Report for Customer Service Support Tool

Incident Report for ionos.ca

Resolved

The issue has been resolved.

Posted Sep 11, 2020 - 17:45 EDT

Update

Due to a technical problem with our systems, some functions relating to invoices or payments may not be available within your account at the moment. We are working towards a swift resolution.

Posted Sep 11, 2020 - 06:25 EDT

Identified

Due to a technical issue with our Support Tools, our Customer Service Team are not able to answer all questions related to your account.

Posted Sep 11, 2020 - 05:55 EDT

This incident affected: Customer Service (Support Tool) and Contract Management (Billing Service).