Incident Report

Incident Report for ionos.ca

Resolved

The issue has been resolved.

Posted Feb 09, 2023 - 06:30 EST

Update

We have eliminated the disruption for almost everyone affected.

Posted Feb 09, 2023 - 05:17 EST

Update

Our team is continuing to work on this issue. Our apologies for the inconvenience caused.

Posted Feb 08, 2023 - 05:57 EST

Monitoring

We apologise to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.

Posted Feb 08, 2023 - 02:28 EST

Update

We have successfully minimized the disruption and are working to completely resolve it as soon as possible.

Posted Feb 07, 2023 - 15:30 EST

Identified

We are still working on resolving the technical issue. Thank you for your patience.

Posted Feb 07, 2023 - 05:16 EST

Monitoring

We have eliminated the disruption for almost everyone affected. We are monitoring the situation to ensure that the issue does not reoccur.

Posted Feb 06, 2023 - 16:41 EST

Update

We have eliminated the disruption for some of those affected.

Posted Feb 06, 2023 - 15:00 EST

Update

We are still working on resolving this issue. More information will follow soon.

Posted Feb 06, 2023 - 07:51 EST

Update

Our team is continuing to work on this issue. Thank you for your patience.

Posted Feb 06, 2023 - 06:45 EST

Update

Our technicians are currently working on resolving this issue.

Posted Feb 06, 2023 - 06:05 EST

Identified

Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.

Posted Feb 06, 2023 - 05:04 EST

This incident affected: Contract Management (Billing Service).