The issue has been resolved.
Dec 5, 16:50 EST
We are still working on resolving the technical issue.
Dec 5, 14:05 EST
We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
Dec 5, 13:41 EST
We have found the cause for the disruption and are working on resolving it.
Dec 5, 11:50 EST
Due to a technical issue with our Support Tools, queries may be processed late and some of the actions you request from our agents may not be performed at that time.
Additionally, our Customer Service may not be able to answer all questions related to your account.
Dec 5, 11:36 EST