In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 2023 - 00:00 EDT
Scheduled - From May 31, 2023 to July 31, 2023, we will update the operating system on our shared hosting Linux servers. This will allow you to benefit from better resource utilization, higher system security and the use of current security protocols. If you are using an HTML/Javascript/CSS website or a PHP website created with a CMS such as Wordpress, Joomla, Drupal, Prestashop or self-developed, your website will continue to function without changes. If you use scripts using the Python language in its 2.7 version, you will have to adapt these scripts to Python version 3. Indeed, this version of Python will no longer be available after the update.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2023 - 10:06 EDT
Scheduled - Please note: We are aware of an issue some of our customers are currently experiencing with sending emails. This may be because no SPF record has been created. To resolve this, please follow the instructions provided at https://www.ionos.ca/spf. If you have any questions please don't hesitate to contact us.
Control Panel Operational
Email Under Maintenance
Webmail Under Maintenance
Microsoft Exchange Operational
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Mail System and Delivery Operational
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Website Builder and Hosting Under Maintenance
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Under Maintenance
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MyWebsite (ordered before 09/06/2017) Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on Database Systems Jun 13, 2023 16:30-18:30 EDT
Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.

Posted on Jun 09, 2023 - 08:52 EDT
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

Unresolved incident: Update the operating system of the shared hosting Linux platform.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.